Refund & Return Policy

Key Information: We offer a 7-day hassle-free return window for all unused items in their original packaging.

Eligible Items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as personalized items.

Return Process

To initiate a return, please contact our customer support team at hello@tynora.in within 7 days of delivery with your order number and reason for return. We will provide you with a return authorization and shipping instructions.

Refund Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@tynora.in.

Non-Returnable Items

Gift cards, personalized jewellery, and items marked as final sale cannot be returned or refunded.